Professional Learning

We offer three distinct formats for professional learning, each designed to meet a range of
needs and preferences:

• In-Person Sessions: Engage in hands-on, collaborative learning at designated locations throughout the Peel Region. These sessions provide opportunities for networking, idea sharing, and may include refreshments or giveaways. Pre-registration and payment are required prior to
  the session date(s).
• Live Virtual Sessions: Participate in real-time, interactive webinars from the comfort of your home or workplace. These scheduled online sessions foster engagement and active
  participation. Pre-registration and payment are required. To get the most out of your
  experience, we encourage the use of cameras and microphones.

Both in-person and live virtual sessions are available for registration on the Professional Learning Calendar. In-Person sessions are indicated by the colour pink, and Live Virtual
sessions are indicated by the colour purple.

• On-Demand Webinars: Learn at your own pace with our library of on-demand webinars, accessible anytime from your laptop or mobile device. New content is added regularly. Please note: some webinars may be available for a limited time, depending on the topic.

Find Pre-Recorded Webinars on our website here. Search by title, click one of the seven
categories listed for webinars in that category to appear.

To register, visit our online Professional Learning Calendar. All registrations must be
completed through our online system. If you’re a returning user, simply log in to your
existing account. First-time users will need to create a new account to get started.

For assistance, our Professional Learning team is available during CDRCP business hours,
Monday – Friday, 9 AM – 5 PM, by email at [email protected] or by phone, 905-890-
9432. For technical difficulties or more complex registration inquiries, please contact us at
the same email address for further support.

For assistance, please email your inquiry to [email protected]. A member of the Professional Learning team will respond within one business day. To contact us through phone, call 905-890-9432, Monday to Friday, 9 AM – 5 PM.

Support is available for the following:

• Accessibility issues (e.g., logging into your CDRCP account)
• Password resets
• Fee or membership-related inquiries
• Support with registering multiple staf

Payment is required at the time of registration and must be made by credit card or VISA Debit through our secure online system. If you require assistance with registration by phone, please have your Canadian credit card ready for processing.

Please note: For your security, our system does NOT store credit card information, including
cardholder names, expiration dates, or CVV numbers.

If you are unable to attend a workshop or live webinar, it will result in a loss of payment. No refunds will be provided once you are registered. Participants are welcome to send a replacement staff to take their spot. This applies to both live webinar and in-person training sessions.

To send a replacement: email the Professional Learning team prior to the session at [email protected] informing us the session title, and who is taking your spot in the session. If the Live Virtual session is taking place that day, you may be required to provide the replacement staff with the online links.

All sessions will begin promptly at the scheduled time. We encourage you to arrive 10 minutes prior to the session start time, to ensure you do not miss valuable information.

If a session is cancelled by CDRCP due to presenter emergency or inclement weather – you will be notified via the email we have on file, as soon as possible. The session or webinar will be re-scheduled to a new date if possible and attendees will be notified of this. If you are unable to attend on the new date, or if we are unable to re-schedule the session in a timely manner, a credit for the value paid will be issued to the payee and valid for 3 months.

Professional Learning opportunities are released quarterly—four times a year—on the Professional Learning Calendar. When a new quarter is released, a marketing email is sent to all subscribers with details about the newly available sessions.

All live virtual and in-person sessions are added to the calendar, and registration opens at that time. To stay up to date on new learning opportunities, be sure to subscribe to our mailing list.

All live virtual session links are sent out through our online system the day prior to the session at 9:30 AM. If you are registered and have not received your access link by this time, please check your junk or spam folder. If the link is not there, contact our team at [email protected]. We will verify your registration and resend the access link directly to you.

Yes. If you are registered for an in-person session, you will receive a reminder email the day before the session at 9:30 AM. This email will include the session details and the address of the event location.

Participants in standard live virtual and in-person session will receive a Professional Learning Certificate following the session. A feedback survey will be sent to your email, and upon completion, your personalized certificate will be issued.

If you have completed the survey but have not received your certificate, please contact us at [email protected], and a member of the Professional Learning team will assist you.

Please note: The following sessions are certification courses and therefore do not receive a
separate Professional Learning Certificate:

• Standard First Aid and CPR
• Renewal First Aid and CPR
• Food Handler Courses
• Joint Health and Safety Training Courses
• Understanding and Managing Aggressive Behaviour (UMAB) Training

Training costs vary depending on the session and the membership category you are associated with. Refer the cost chart to learn more!